Client Relationship Manager

About Us

We are PRpillar.com, an established online reputation management agency helping FinTech brands since 2014. Our portfolio includes over 50 brands, including some of the most well-known names in the industry.With a fully remote team of 40+ professionals across 13 countries, we prioritize well-being, development, and productivity.

Who We’re Looking For

We are looking for a Client Relationship Manager (CRM) to join our team and take charge of developing long-term partnerships with both existing and potential clients. This role combines client relationship management with active sales: identifying opportunities, presenting solutions, and driving renewals and upsells while ensuring client needs are strategically aligned with our services.

What You’ll Be Doing

• Build and maintain strong relationships with PRpillar’s clients, ensuring their needs are met
• Act as the primary point of contact for clients, providing regular updates and reports
• Develop reputation improvement strategies tailored to each client
• Monitor client satisfaction and proactively address concerns or issues
• Identify opportunities for service expansion
• Collaborate with our Online Reputation Project Managers to ensure smooth project execution

What We Expect from You

• Experience in client management, account management, HR or PR-related roles
• Excellent communication and negotiation skills
• High level of attention to details
• Ability to manage multiple clients and tasks at once, fast reaction time
• Alignment with our values: trust, openness, and long-term thinking
• Energetic and positive attitude; a proactive, problem-solving mindset
• Understanding of reputation management, PR, or the trading and investment industry (a plus)
• Fluent English and Russian

What We Offer

• Competitive salary based on your experience and performance
• Generous PTO 32 days and sick leave
• Work 40 hours per week with freedom of movement and a flexible schedule
• Professional Development: We provide an growth-focused environment with opportunities to increase your professional knowledge
• Open Atmosphere: Offer any idea or give constructive criticism — your opinion will be heard and can make a real difference
• Corporate Culture: We keep it friendly, informal, and collaborative. We support each other, enjoy a good laugh, and stay focused on shared goals